Essential Duties and Responsibilities:The Incident Management Specialist is responsible for overseeing the process of identifying, analyzing, and responding to incidents within the IT environment. The role involves coordinating with different teams to ensure incidents are resolved quickly and efficiently while minimizing the impact on business operations.Responsibilities: 1) Monitor and manage all incidents throughout their lifecycle, ensuring timely resolution and follow-up. 2) Coordinate and communicate with IT support teams, vendors, and stakeholders to ensure efficient incident resolution. 3) Analyze incident trends to identify recurring issues and work on long-term solutions. 4) Document incident resolutions and lessons learned, providing detailed reports for management. 5) Escalate critical incidents to management team when necessary. 6) Develop and maintain incident management processes in line with best practices (e.g., ITIL). 7) Work with problem management teams to ensure incidents are fully resolved and preventive measures are implemented. 8) This position requires supporting a 247 operational factory environment, which may need to handle incidents during off-hours (such as overnight or weekends). Candidates must be able to respond ****ly under pressure to ensure the stability and continuity of factory operations. Requirements: 1) Bachelor's degree in Computer Science, Information Technology, or a related field. 2) Minimum of 10 years of working experience in incident management, IT support, or operations. 3) Familiarity with ITIL processes and principles. (ITIL 4 Foundation & Managing Professional) 4) Strong communication and coordination skills. 5) Experience with incident tracking tools like ServiceNow or Jira is a plus.

SanDisk是全球最大的閃存產(chǎn)品供應(yīng)商。公司總部位于美國加州硅谷，成立于在1988年，1995年11月于納斯達(dá)克上市，股票代碼為SNDK，為美國財(cái)富500強(qiáng)。目前在全球范圍內(nèi)擁有超過4000名正式雇員。
SanDisk是閃存產(chǎn)品生產(chǎn)和銷售領(lǐng)域的領(lǐng)導(dǎo)者，目前擁有全球大約三分之一的市場份額。公司擁有2800項(xiàng)專利，是唯一一家有權(quán)制造和銷售所有主要閃存卡格式的公司，包括Compact Flash（CF）、SD、mini SD、Smart Media、Multi Media Card（MMC）、Memory Stick PRO和其它Memory Stick 產(chǎn)品，以及SD-Picture Card和USB閃存驅(qū)動盤。SanDisk在閃存領(lǐng)域不斷推陳出新，從2004年至今，先后推出Cruzer Titanium —全球最堅(jiān)固的 USB 閃存盤及全球速度最快、性能最高的閃存卡 SanDisk Extreme III、內(nèi)置 USB 連接功能的兩用 SD 存儲卡以及 Micro-SD 世界上最小的存儲卡等。
在SanDisk，我們崇尚“創(chuàng)新，超越，靈活，協(xié)作，誠信”(Innovation, Execute&Exceed, Adaptability&Agility, Teamwork, Integrity )的核心價值；在 SanDisk，我們相信企業(yè)社會責(zé)任（CSR）是企業(yè)整體成功的一個重要因素；在SanDisk，我們?yōu)閱T工提供有競爭力的薪酬待遇、快速的成長環(huán)境和廣闊的發(fā)展空間。